For customer support teams
We handle the rest.
You just solved a gnarly ticket. The fix is obvious now. Writing the resolution note and the KB article takes longer than the actual debugging did — and that's why the KB never gets updated. Resonant closes that gap.
The real friction
It starts with: “I'll document this one later if I have time.”
You won't. Support reps write a staggering volume of text every day — resolution notes, internal handoffs, customer-facing responses, escalation writeups — and the one thing that always gets cut when the queue builds is the documentation of the fix. That's why the KB has gaps where the same hard ticket keeps recurring.
Every resolved ticket is a potential KB article. The reasoning, the diagnostic path, and the fix are all live in your head for maybe ten minutes after you close the ticket. After that they're gone, and the next rep who hits the same issue starts from zero.
Resonant lets you speak the resolution note and the KB draft in the time you'd otherwise spend typing one of them. The throughput ceiling rises. The KB actually gets written. Future-you stops answering the same ticket three more times.
What actually happens
Resolution note on a hard ticket
“ok so the customer was seeing duplicate invoices in their account and they thought it was a billing bug but it turned out that they had two separate API keys both firing the create invoice endpoint because they migrated to a new integration but never deprecated the old one, the fix was to rotate out the old key and add a dedupe check on their side, I walked them through both steps on the call, they're going to monitor for 24 hours and come back if it recurs, ticket closed but I flagged it for the docs team because this is going to come up again with other customers doing the same migration”
Customer reported duplicate invoices, initially suspected billing bug. Root cause: two active API keys were both calling the create-invoice endpoint following a migration to a new integration in which the previous API key was not deprecated. Resolution: rotated out the deprecated API key and added a client-side dedupe check on the create-invoice call. Walked the customer through both steps on the call. Customer will monitor for 24 hours and reopen if the issue recurs. Ticket closed. Flagged for documentation — this failure mode is likely to recur with other customers completing the same migration.
Everything runs on your Mac. Your voice never touches a server — only the finished text leaves your device.
Where it fits
Speak the full diagnostic path and the fix the moment the ticket closes. The note captures the reasoning, not just the outcome — future reps get a real audit trail.
Escalations need context: what you tried, what you ruled out, why it's above your tier. Dictate the full picture so the next tier starts with signal, not with a one-line summary.
Every hard ticket you resolve is a KB article nobody wrote yet. Speak the draft in two minutes while the fix is live in your head. Ship the article the same day.
The customer-facing response that needs to sound human but structured. Dictate it the way you'd say it out loud, then polish — faster than typing, and it doesn't read like a template.
How it works
One hotkey activates Resonant anywhere on your Mac. No app switching. No setup. No mode.
Your voice never leaves your machine. Everything is processed locally — fast, private, no cloud dependency.
Filler words removed. Sentences completed. The thought, structured and ready to send.
Privacy
Resolution notes routinely contain customer identifiers, account internals, and the specifics of how a product broke for a named account. Cloud dictation tools transmit all of that to a third party — which is a data-processing relationship you probably don't want to add to every ticket your team closes.
Resonant runs locally on your Mac. Ticket content, customer names, and internal diagnostics never leave the device. The ticket system still receives the text — but the audio and the processing live entirely under your control.